Warranty

We are Scooter Riders too, so we understand the nature of riding.
Eventually all parts will wear out and this is totally normal. 
If you think something you purchased from us is not meeting your expectations and you would like to enquire about a warranty then please carefully read below.

For any warranty queries you need to follow these steps.
Failure to follow these steps accurately will unfortunately result in your case not being seen.
This applies to in store, online & wholesale purchases.

Your warranty query must strictly include the following:

1) Your reciept.
This can be a scan, picture or even screen shot of your order confirmation. You can find this in your email you used when making your purchase.

2) Pictures of damaged product.
Include a picture of the full product and a close-up of the effected area.

3) An explanation.
Please explain the circumstances in which the product was effected and why you believe the product should be considered for a warranty.

4) Your details.
Name, Email & Phone number.

5) All of the above sent in an email to contact@syndicatestore.com.au with the email subject "WARRANTY - Your Order Number" 

Once we have recieved this information we will do our best to get back to you within 1 working day.
The usual process is that we forward all of the details to the manufacturer for review. After reviewing the case they will advise us whether or not it is a warranty and we will advise you accordingly. 

Please note: Syndicate does not decide if something is or isnt covered under warranty. We transfer the appropriate information to and from the supplier/manufacturer for any decisions.